Privacy Policy
Last Updated: May 16, 2026
1. Introduction
Freedom Airline Express ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Full name
- Email address
- Phone number
- Passport information
- Date of birth
- Payment information
- Travel preferences
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
- Cookies and similar technologies
3. How We Use Your Information
We use the information we collect to:
- Process and manage your flight bookings
- Send booking confirmations and e-tickets
- Communicate with you about your travel
- Provide customer support
- Process payments and prevent fraud
- Improve our website and services
- Send marketing communications (with your consent)
- Comply with legal obligations
- Analyze usage patterns and trends
4. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party companies that help us operate our business (payment processors, email services, etc.)
- Aviation Authorities: As required by law for passenger manifests and security purposes
- Government Agencies: When required by law or to comply with legal processes
- Business Partners: Airlines, airports, and other travel service providers necessary to fulfill your booking
- Emergency Contacts: In case of medical or safety emergencies
We do not sell your personal information to third parties for marketing purposes.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Understand how you use our website
- Improve website functionality
- Provide personalized content
- Analyze website traffic
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking information is typically retained for 7 years for accounting and legal purposes.
8. Your Rights
You have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal requirements)
- Objection: Object to processing of your information
- Portability: Request transfer of your information to another service
- Withdraw Consent: Withdraw consent for marketing communications
To exercise these rights, contact us at Freedomairlineexpressonlinebooking@gmail.com
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: Freedomairlineexpressonlinebooking@gmail.com
WhatsApp: +254 101 088 573